What are the trading hours?
|Day Session||8:30 am - 1:20 pm CST|
|Evening Session||7:00 pm - 7:45 am CST|
Can I cancel/adjust orders when the market is closed?
There are several “Pre-Open Hours” time slots. These are windows of time in which a client can alter, or place limits & stops on their existing orders (there are no fills during this time).
8:00 am - 8:30 am CST
2:30 pm - 4:00 pm CST
4:45 pm - 7:00 pm CST
No orders are allowed from 4:00 pm - 4:45 pm CST (daily maintenance)
Do I have to call Grain Hedge before making a trade?
All Grain Hedge clients have direct access to the futures and options market via the mobile or desktop platform. We do not give specific trading advice but Grain Hedge brokers are more than happy to help answer questions about order type, how to get in or out of a market, or general exchange questions.
Away from your computer? You can place trades by calling our office or through our clearing member's 24-hour trade desk line.
|Gain Capital Trade Desk||877.456.3636|
Are there any trading restrictions I should be aware of?
Trading restrictions can be found on Gain Capital's Website under account specifications under the “resources” tab There is information regarding risk limits that outline each individual's exact trading restrictions pertaining to how many positions you are allowed to have on.
You can also follow the link below
Where Can I find my Gain Capital Daily and Monthly Reports?
Log in to your Gain Capital Account Portal Using your current Username and Password.
Link to log in portal
On the right side of your screen you will see “Reports” under the My Account heading. Click on Reports and then click on “Open Reports on LIVE”. All of the daily statements for up to 90 days are available. Monthly statements will be available for several years. All of these files will be available to be viewed on the site and for download.
Can I trade option spreads with my Gain Capital trading account through the platform?
Yes, you can trade option spreads through the platform. On the Gain Capital website, there is a list of the spreads that they offer.
Link to list of option spreads
How do I cancel an Open Order?
There are two ways you can cancel an order on the Grain Hedge Platform, click on the tab at the bottom of the page titled "Active orders". Under this tab there should be a list of all your current active orders. Find the contract you want to cancel and right click on it. In the drop down menu click on the "cancel option" button. Next you will get a popup window that will ask you to confirm your selection, click okay.
The second way to cancel an order is to go to Depth of Market (DOM) on the contract you want to cancel. You can do this by selecting the contract in the quotes table. Right click the contract and then click "DOM" button in the drop down menu. You will be able to see your position in the white box just outside the green and red boxes that show other trader’s positions. Your position should be red if you are short and green if you are long. All you have to do in right click on you position to cancel. You will get a pop-up window asking you to confirm your position, click yes if you wish to cancel.
I’m on Margin Call, what do I do now?
Your account is self-directed, which means that you direct all trades through the Grain Hedge Standard or RJO Vantage/WebOE platforms. Depending on the clearing member, you can meet margin calls through wires or ACH deposits. It also means that it is your responsibility to maintain the proper margin requirements for your positions.
If you are on margin call (Day 1, Day 2, Day 3), you are on “liquidation only”. This means that a restriction has been placed on your account and you will only be allow to liquidate your current positions (no new trades can be placed). This “hold” on your account will be removed once you have either liquidated your positions or wired funds to Gain Capital. Keep in mind, the “hold” itself is not updated until the close of the market. If you do not liquidate your positions by the close of your 3rd day on margin call, you will be liquidated out of your positions before the close of the market. Grain Hedge reserves the right to liquidate your positions in the event your account value drops below $500. This is an option of last resort and is a policy brokerages use to manage their risk. Before liquidation, Grain Hedge brokers will make numerous attempts to contact you via phone and email.
Please note, once your account is on margin call we will monitor the account closely, if your account runs the risk of going “debit” while on margin call then your positions will be liquidated before Day 3. The best option for anyone on margin call is to wire funds to Gain on Day 1. Funds will only be accepted via wire transfer while on Margin Call. Checks are not accepted for Margin Call as they take 5 business days before cleared.
Where can I find the right corresponding symbol with the commodity that I want to trade?
There is an index with all of the individual information about each commodity (the symbol, Exchange, the hours that it can be traded) on Gain Capital’s Website. To find this page: go to gainfutures.com/ and click on the Resources tab, from the drop down, select “Trading Hours”.
You can also follow the link below
Where can I find the margin requirements for a commodity that I want to trade?
This information can be found in an index on Gain Capital’s Website . To find the page go to gainfutures.com/, select the Resources tab at the top of the page and then click on “Margin Requirements” under Products.
You can also follow the link below.
Can you chart spreads on the platform?
Unfortunately, the platform does not chart spreads, but you can pull up a quote on a spread instrument and trade it directly